Justice-based health care service and repatronage intention of poor patient

The purpose of this research is to develop a model of justice-based health care for poor people and examine its effect on patient satisfaction and repatronage intention. there were 234 participants,namely hospital patients from poor families,in the final sample for this study. the results found that interactional justice and information have significant effect on patient satisfaction. lack of good communication and knowledge of poor patients were the two main reasons cited by patients in this study for their dissatisfaction with the hospital service. all dimensions related to justice-based health care and patient satisfaction have no effect on repatronage intention. hospitals need to create a standard operating procedure (sop) as part of their work culture to improve interaction between doctors,nurses and non-medical personnel with patients,especially the poor ones.