Controlling product realization through ISO 9001:2008 (case study in R&D Unit PT. XYZ Indonesia)

Pt xyz,although the largest telecommunication services provider in indonesia still focusses on improving their performance and existence,not only through excellent quality,but also by controlling their workflow process in making product realisations or innovations. this research aims to evaluate several processes of product realisation. using descriptive analysis,data gathering is divided into two phases: the quantitative and qualitative phase. the research shows that pt xyz,through its r&d unit,has carried out every process in product realisation in accordance with iso 9001:2008. however,the findings show that continuous improvement and innovation in several areas are still needed. better documentation at every stage in design and development is needed to enable better control and evaluation of the product realisation process. © 2016 universiti putra malaysia press.