بررسی آگاهی فراگیران ایرانی زبان انگلیسی نسبت به مفهوم شهروندی دیجیتال و به‌کارگیری آن: پژوهش قوم‌نگارانه در فضای اینترنت

سرعت فزاینده پیشرفتِ فناوری و به‌کارگیریِ روزافزونِ خدمات و ابزار اینترنتی در برنامه‌های آموزشی، شبکه‌های اجتماعی، خدمات شهری و مانند آن‌ها، آشنایی با روش‌های درستِ به‌کار‌‌گیری فناوری را به نیازی بنیادین تبدیل نموده‌است. در این میان، آگاهی از مفهومِ فرانوینِ شهروندی دیجیتال، برای همه کاربران فضاهای مجازی، به‌ ویژه فراگیران زبان‌های خارجی که در مواجهه با بیناکنشِ سایبری با گویشوران سایر زبان‌ها هستند، بسیار ضروری به ‌نظر می‌رسد. شهروندی دیجیتال، به معنای بنیادهای رفتاری مناسب و مسئولانه در به‌‌کارگیری فناوری است که با مفاهیمی چون دغدغه‌های اخلاقی، بهره‌گیری کارآمد از فناوری و آموزش‌های مرتبط با آن سر و کار دارد. از این جهت، شهروندی دیجیتال از بایسته‌های آموزش فناورانه به شمار می‌آید، اما هنوز مورد توجه و پژوهشِ بسنده قرار نگرفته‌است. در این راستا، پژوهش حاضر برای بررسی میزانِ آگاهیِ فراگیرانِ زبان انگلیسی ایرانی، از بنیادهای شهروندی دیجیتال و به‌کارگیری آن با روش قوم‌نگاری اینترنتی (نتنوگرافی) انجام شده‌است. به این منظور، سه گروه دانش‌آموزی که در پیام‌رسان اجتماعی تلگرام به وسیله فراگیران زبان انگلیسی برای هدف‌های آموزشی ایجاد شده‌اند، مورد بررسی قرار گرفتند. برای گرد‌آوری داده از دو روش مشاهده گروه‌های تلگرامی همراه با عضویت یکی از پژوهشگران در گروه‌ها و مصاحبه با اعضای گروه بهره گرفته شد. به طور کلی، هفتصد صفحه ‌نمایش از داده‌ها در یک‌سال گردآوری شد و ده نفر از فراگیران مورد مصاحبه قرار گرفتند. بر پایه رویکرد نظریه زمینه و با کمک روش تحلیل کیفی داده، داده‌‌‌های به‌دست‌آمده از مشاهدات گروه‌های تلگرامی و مصاحبه‌ها در چندین مرحله شماره‌گذاری و موضوع‌بندی شدند. سپس، الگوهای به‌دست‌آمده در قالب موضوع‌های اصلی و فرعی گوناگون گروه‌بندی گردیدند. یافته‌های به‌دست‌آمده از تحلیل داده‌‌ها نمایانگر آن بود که زبان‌آموزان ایرانی، با وجود بهره‌گیری بسیار از شبکه‌های اجتماعی، از هنجارهای شهروندی دیجیتال آگاهی چندانی ندارند. آن‌ها در به‌کارگیری درستِ امکانات مجازی دچار اشتباه و ‌رفتار ناپسند می‌شوند. یافته‌های پژوهش، توجه سرپرستانِ آموزشِ زبان انگلیسی را به بایستگیِ آموزش اصول و هنجارهای شهروندی دیجیتال به فراگیران زبان انگلیسی کشاند تا فضای مجازی هوشیارانه به‌کارگرفته شوند و از پیامدهای ناپسند و ناگواری‌های محیط‌های مجازی، در امان باشند.

Digital Citizenship Perceptions and Practices among Iranian EFL Learners: A Netnographic Inquiry

With the accelerating pace of technological enhancements such as highspeed Web services, smartphones, hightech apps, and social networking sites, appropriate and effective methods of applying technology is an urgent need. This need is more imperative in EFL/ESL contexts since a large amount of education relies on digital sources. One way to address this need, is through introducing to the field the postmodern concept of digital citizenship which can briefly be defined as the principles of responsible and appropriate behavior in applying technology. Since Iranian EFL learners are involved in using technology more than ever before, this study aimed to investigate how they perceive and practice digital citizenship. This was carried out through a netnogrphic inquiry in the context of a social networking site, called Telegram. The participants comprised 1126 female and male Iranian learners who were members of three Telegram groups. They were within an age range of 15 to 22, and from a variety of ethnicities and proficiency levels. There were two main sources of data, including Telegram group participant observations and interviews. Through the netnographic observations, about 700 screen pages of text chats were collected. Moreover, the transcripts of voice files exchanged in Telegram groups, along with research field notes and memos obtained through observations over a period of one year were added. To address triangulation, semistructured interviews were conducted with 10 EFL learners from the investigated groups. Inspired by Ribble’s (2001) digital citizenship model, these interviews helped the researchers scrutinize into aspects of the research which could not be traced through observations alone. Accordingly, Ribbles’ components including digital etiquette, access, law, communication, literacy, commerce, rights and responsibilities, health and wellness, and safety and security, were used as a tentative benchmark for designing interview guiding questions, to probe deeply into the issues which had proved to need more clarifications in the course of observations. While conducting the interviews, we learnt about some points which had been left unnoticed in the observations; they made up the emerging questions which helped us enrich our findings. Since data collection procedure led to obtaining a huge body of data, for manageability reasons, only textual data were used for analysis, and other types of data such as images, videos and emojis were excluded from our analysis. Relying on grounded theory and adopting qualitative content analysis, the obtained data were probed through the initial, axial and focused coding procedures, and emerging patterns were classified into various themes and subthemes. Ultimately, the themes extracted from the observations were decided to be: incongruence with netiquette, misconducts in academic settings, and redundant posts. Similarly, the main themes derived out of the indepth interviews included proper application of digital technology, effective application of digital technology and demand for digital citizenship education. In all, the analysis of the entire data suggests that Iranian EFL learners are not well aware of the rules, regularities and norms of digital citizenship in spite of their wide use of digital technologies. In fact, the illusion of absolute freedom and the possibility of being anonymous on the Web were among the main reasons for assuming fake personalities, and behaving improperly when on the Web. More instances of their insufficient control of the topic included their lack of recognition of reliable and safe sources from fake and unreliable ones. They were unaware of cyber safety and security issues, and felt helpless in case of being threatened by/exposed to cyberbullying, hacking and cyber fraud. So far as language usage was concerned, they often used colloquial, harsh, sarcastic or disrespectful language which did not suit the digital context of formal, academic groups. Moreover, sending posts which included trivial requests, illegal debates, disappointing issues, and redundant or irrelevant topics__usually in incorrect spelling__ was among their chief misconducts. These findings highlight the need for teaching digital citizenship skills right from the early ages of schooling__ rather than offering limited education of digital literacy at high schools__ to keep learners safe from the threats of digital settings, and enable them to make proper, effective and responsible use of digital technologies. The findings of the present study can be useful for policy makers, ELT professionals, curriculum developers, English teachers, learners and parents. Accordingly the implementation of relevant programs into the mainstream and EFL education, and in the development of related curricula, as well as in computer assisted language leaning (CALL) and teacher education programs is highly recommend. The findings also helps teachers promote their selfawareness and appreciate the need for raising their students’ digital awareness in order to become technologically literate and ethically responsible users, resisting negative consequences and hazardous risks of digital environments. Moreover, since the contemporary models of digital citizenship are rooted in foreign cultures with their particular economic, political and social policies and priorities, developing local models of digital citizenship is urgently called for.