پیش‌ران‌ها و پیامدهای اینرسی سازمانی در سازمان‌های عمومی

در کشورهای درحال‌توسعه، مشاهده می‌شود که سازمان‌های عمومی خدمات شهری با نوعی بی‌تحرکی، ایستایی و عدم انعطاف مواجه هستند که منجر به ناکارآمدی، ضعف در ارائه خدمات، ضعف در یکپارچگی اداره امور شهر و نارضایتی شهروندان شده است. این حالت با عنوان اینرسی سازمانی شناخته می‌شود. پژوهش حاضر با هدف شناسایی علل و پیامدهای اینرسی سازمانی در سازمان‌های خدمات شهری مشهد انجام شده است. این پژوهش کیفی و بر پایه نظریه داده بنیاد با رویکرد ظاهر شونده انجام شده است. جامعه موردمطالعه شامل مدیران با سابقه شهرداری، اعضای شورای شهر و همچنین اساتید دانشگاهی می‌باشند که سابقه تعامل مطلوبی با سازمان‌های خدمات شهری داشته‌اند. پس از انجام مصاحبه نیمه ساختار یافته با 21 نفر، اشباع نظرات حاصل شد. داده‌های حاصله در فرآیند کدگذاری باز، محوری و انتخابی تحلیل شدند. یافته‌های پژوهش نشان‌دهنده علل و پیامدهای اینرسی سازمانی شامل علل درون‌سازمانی، علل زمینه‌ای، علل در سطح شهری، علل ناشی از جو سیاسی اداره شهر، پیامدهای درون‌سازمانی، پیامدهای اجتماعی و پیامدهای در سطح شهری می‌باشند. نتیجه نهایی تحقیق نیز شامل ارائه نظریه‌ای جوهری از علل و پیامدهای اینرسی سازمانی است.

drivers and outcomes for inertia in public organizations

1- introduction in developing countries, most public organizations for urban services experience inactivity, stagnation, and inflexibility, leading them to inefficiency, poor service delivery, poor urban integration, and dissatisfaction among citizens. this condition is known as organizational inertia. the current research aims to identify the causes and consequences of this phenomenon for urban service organizations in mashhad city. this research is a qualitative study based on the grounded theory with an emerging approach as its strategy. despite the acknowledged importance of this problem and the necessity of addressing it, little research has been done in this field. on the one hand, previous scholars have mainly examined the financial outcomes of organizational inertia by conducting quantitative studies, while its antecedents remain unclear. on the other hand, the causes and consequences of this organizational phenomenon are expected to be different in various cultural contexts, structures, and even industries. accordingly, the primary purpose of the current research is to explore the organizational inertia in the context of iranian public organizations. 2- theoretical framework in physics, inertia is the state of an object to resist change in the speed or direction of movement. the organization literature has defined it as the organization’s resistance to environmental changes. the background of this organizational-level construct is rooted in different theories such as open systems, learning, political and social systems, and organizational culture. in regard to conceptualizing, scholars have considered three components of insight, action, and psychological for organizational inertia. the current research typically adds to the literature on inertia in public organizations of developing countries. in addition, it identifies and examines the factors affecting organizational inertia. 3- methodology to collect the qualitative data, some interviews were conducted among experienced managers of mashhad municipality, members of the city council, and university professors. the interviewees were identified by a purposeful sampling method and studied using semi-structured interviews, which continued until the theoretical saturation. grounded theory with three stages of open, central, and selective coding was used to analyze the obtained data.