رابطه بین تفاوت نسل های کاری در بروز اهمال کاری کارکنان بخش بانکداری

هدف پژوهش حاضر، بررسی میزان اهمال‏کاری در نسل های مختلف کارکنان بخش خدمات صنعت بانکداری است. در این پژوهش از روش کمّی برای تحلیل داده ها استفاده شد. پس از توزیع پرسشنامه‌ها بین 410 نفر از کارکنان بانک های خصوصی در شهر تهران، از آزمون‏های تحلیل واریانس و آزمون تعقیبی بونفرونی برای بررسی تفاوت‏های بین نسلی بهره گرفته شد. با عنایت به نتایج به دست آمده، معین شد که میزان اهمال کاری و مولفه های سه گانه آن، در میان سه نسل، با یکدیگر تفاوت معنادار دارد. بدین صورت که اختلاف معناداری بین نسل ها در فقدان انرژی، حواس پرتی و عدم پشتکار عاطفی وجود دارد و درمجموع، اختلاف معناداری بین نسل ها در میزان اهمال کاری وجود دارد. همچنین متولدین دهه های 60 و 70 شمسی اهمال‏کاری بیشتری نسبت به دو نسل دیگر دارند. این امر می تواند کاربست های مدیریتی با ارزشی برای مدیران در بانک (به طور اخص) و سایر سازمان ها (به طور اعم) به دنبال داشته باشد.

Investigating the difference between work generations in the banking sector in terms of procrastination

1 INTRODUCTIONThe human resources of organizations are composed of different generations. one of the most important factors affecting the efficiency of employees from different generations is their procrastination. procrastination acts as an obstacle to the organization’s productivity. The current study is to examine the procrastination of employees as one of the most important generational differences in the private banking sector. the research questions are as follows: 1) are different generations of employees in private banks similar in terms of the level of procrastination? 2) is there a significant difference between the dimensions of procrastination? 2 THEORETICAL FRAMEWORKProcrastination of employees is a global problem. field observations of researchers approve that this phenomenon also exists in iranian public and private organizations. procrastination, also called tomorrow syndrome, has some symptoms as follows: timeconsuming and timewasting behavior, feeling overwhelmed by responsibilities, inability to achieve important life goals, doing things very quickly in the last minutes, daydreaming instead of doing things, and lack of ongoing planning for life. Generation means a group of people who have experienced social or historical events in a similar way. Those born in the 1930s and 1940s, which make up the first generation are considered baby boomers. those born in the 1950s are the x generation. and those born in the 1960s and 1970s are the next generation.3 METHODOLOGYThe present research is an applied study in terms of orientation, it is a quantitative study regarding the type, and it is an inductive study in regard to approach. The purpose of this crosssectional research was to describe a phenomenon by three dimensions of energy loss, distraction, and lack of emotional perseverance, and collected needed data using a questionnaire. Therefore, it is a descriptive study in terms of nature and purpose. the statistical population of the study was the employees and managers of private banks in tehran, among which a sample size of 410 was selected. Cronbach’s alpha coefficient was used to evaluate the questionnaire’s internal consistency. Oneway ANOVA was used to examine the mean difference in procrastination and its dimensions between the four generations. Since the ANOVA is not able to exactly determine which two samples are different, the Bonferroni post hoc test was also utilized. 4 RESULTS DISCUSSIONAnalysis of respondents’ age indicated that the number of people born in the 1930s and 1940s as the first generation is 127, those born in the 1950s as the second generation is 144, and those born in the 1960s and 1970s as the third generation is 128. among these three generations, there was a significant difference between at least two generations in terms of procrastination and its components. Therefore, it is concluded that all the research subhypotheses are confirmed. that is, different generations are different from each other in terms of the degree of procrastination, and generations are significantly different in terms of the three components of procrastination. 5 CONCLUSIONS SUGGESTIONSData analysis indicated that the degree of procrastination varies from generation to generation. generation three had the highest amount of procrastination. generations one and two were not significantly different in terms of procrastination, but both had less procrastination than the third generation. Generation three also had the highest amount of energy which was predictable considering the age and youthful excitement of this generation. generations one and two were also not significantly different in terms of lack of energy. In terms of distraction, the third generation was higher than the second. According to the results of the bonferroni post hoc test, some generations were not significantly different from each other in terms of procrastination and its dimensions. therefore, it was found that there exist other variables over and above generation affecting the employees’ procrastination.