Developing vendor improvement program in Malaysia automotive company

Improvement program seek to do evaluation well,request to become sufficiently versed in evaluation or to integrate on improvement perspective in all phase of performance,from needs assessment to implementation and evaluation itself. the purpose of this program in the automotive company is to assist vendor as global manufacturer in preparation towards asean free trade agreement (afta) 2015. this development vendor improvement program emphasize on the downtime reduction to below 200 minutes per month with the ultimate end of improving not only program or solutions but also the organizations and customer. a practical approach either planned or unplanned by the automotive company require policies and procedures that address the same consideration on the downtime identification. 20 top bottom rank vendor were determined based on the downtime performance,followed by classification into different group based on severity. to execute the vendor improvement program three among 20 top bottom rank vendors were selected due to willingness to participate and ease of data access in the program. selected vendors have high ranking in terms of downtime. the case study method involved an interview and plant observation. the used of secondary data from the automotive company,and previous researcher are also utilised. this improvement program assists the automobile manufacturer to improve its supplier’s performance. the vendor improvement program is implemented through a whole supplier operation assessment. © school of engineering,taylor’s university.