Organizational structure on the resilience of production processes based on human factors in the chemical industry

In the chemical industry,a production process must possess a high resilience against the influence of disruption to maintain a high productivity. resilience is provided by the skills and knowledge (human factors),by the production unit and by the production support system (artificial factors). therefore,a well managed production process possesses an inherent resilience. such a process must be supervised by a managerial structure that provide the ability to respond to all categories of disruptive signals. three categories of disruptive signals exist: large scale (e.g.,fire,explosion and disaster),medium scale (e.g.,emergency stop,the start-up and shut-down) and small scale (e.g.,manual operation,set point change). an organizational structure that responds to such disruptive signals should consist of: individual,group and company (the managerial subjects). in order to maintain the high resilience,it is important to invest in the education and training to advance the level of skills and knowledge. moreover,formal channels of communication between the managerial subjects have to be established and exercised on a continual basis. this paper discusses the categories of disruptive signals,and the corresponding managerial components responsible for their control based on human factors. furthermore,several traits to improve the resilience are examined. © school of engineering,taylor’s university.