رضایت‌‌مندی مراقبین سلامت شاغل در برنامه پزشک خانواده شهری ایران

پیش‌زمینه و هدف: : مراقبین سلامت به‌عنوان دستیار، پزشک خانواده شهری را در ارائه خدمات سلامت یاری می‌‌رسانند. رضایت مراقبین سلامت می‌‌تواند عامل مهمی در ماندگاری و ارائه جامع‌‌تر و کیفی‌‌تر خدمات سلامت محسوب می‌‌شود. این مطالعه به‌منظور بررسی سطح رضایت مراقبین سلامت استان‌‌های فارس و مازندران از برنامه پزشک خانواده شهری انجام گرفت.مواد و روش‌‌ها: این مطالعه مقطعی در زمستان 1395 انجام گرفت. 15 درصد مراقبین سلامت استان‌‌های فارس و مازندران به‌صورت تصادفی منظم انتخاب و مطالعه شدند. ابزار جمع‌‌آوری داده‌‌ها پرسشنامه خودساخته شامل متغیرهای فردی با 16 سوال باز و بسته و رضایت‌‌مندی از برنامه پزشک خانواده شهری با 13 سوال بسته در مقیاس لیکرت بود که روایی و پایایی آن مورد تائید قرار گرفت.یافته‌‌ها: از 228 مراقب سلامت مطالعه شده، 133 نفر (58.3 درصد) شاغل استان فارس و 219 نفر (96.1 درصد) زن بودند. میانگین سطح رضایت از پزشکان خانواده شهری از 5 نمره، 0.9±3.90 و از رفتار جمعیت تحت پوشش 1.0±3.22 بود. رضایت کلی 54.8 درصد مراقبین سلامت بالاتر از حد متوسط (بالاتر از 3.5) بود. بین رضایت مراقبین سلامت و استان محل خدمت در هیچ‌‌کدام از موضوعات موردبررسی اختلاف معنی‌‌دار وجود نداشت (0.05

HEALTH CARE PROVIDERS, SATISFACTION IN THE URBAN FAMILY PHYSICIAN PROGRAM OF IRAN

Background Aims: Health care providers assist the family physicians in providing health services. Satisfaction of health care providers will play a significant role in sustaining and providing more comprehensive and qualitative services. This study was conducted to determine the level of satisfaction of health care providers in Fars and Mazandaran provinces from the urban family physician program.Materials Methods: This crosssectional study was carried out in winter 2016. 15% of health care providers in Fars and Mazandaran provinces were randomly selected and studied. The data collection tool was a researchermade questionnaire including personal variables with 16 open and closed questions; satisfaction from the family physician program was analyzed by 13 closed questions in Likert scale; the validity and reliability of questionnaire were confirmed.Results: Among 228 health care workers, 133 cases (58.3%) were employed in Fars province and 219 cases (96.1%) were female. The average satisfaction level of the urban family physicians was 3.90± 0.9 from 5 score and 3.22± 1.0 of population under coverage. Overall satisfaction of 54.8% of health care providers was higher than the average (above 3.5 from the total 5 score). There was no significant difference between the satisfaction of health care providers and the province of service place in any of the variables (p <0.05). There was a significant relationship between the overall satisfaction of health care providers and the willingness to survive (p = 0.000, r= 0/197).Conclusion: The results of this study showed that satisfaction of health care providers with family physicians' performance was higher than the average and moderate for the population under coverage. It is suggested to design and implement interventional programs for different levels in order to improve satisfaction.